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Richard's Attic is a blog by Microsoft Dynamics Guru, Publisher and Author Richard L. Whaley.

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Accolade Publications, Inc., provides an informative newsletter with announcements, tips, events, and current news regarding Microsoft Dynamics ERP and CRM applications. To receive this free e-mail newsletter, subscribe now.

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Dynamics CRM / NAV Connector Release

The NAV/CRM Connector is now in Feature Pack 7. The CRM and NAV organizations were not previously integrated with older versions of the Connector. Therefore, if yours is a completely new integration that was not previously supported, it is best to use the Connector with CRM 2011 versus the using the Adapter for CRM.

For more in depth details, click here:

Microsoft Offers Integration Between Dynamics CRM 2011 and Dynamics SL 2011

Connector for Microsoft Dynamics provides an integration between Microsoft Dynamics CRM 2011 and Microsoft Dynamics SL 2011. The downloadable Connector is specifically designed to integrate Microsoft Dynamics CRM 2011 to Microsoft Dynamics SL 2011 SP 1 or later. Connector for Microsoft Dynamics is an integration solution which is targeted specifically at the Microsoft Dynamics family of products. The primary emphasis of the Connector is that of simplicity and ease of use while providing highly reliable and fault tolerant business document integration between Dynamics family products. The Connector for Microsoft Dynamics SDK contains documentation, templates, and sample code to help third party developers and partners who want to extend the functionality of the Connector for Microsoft Dynamics.

System Requirements: (1) Microsoft Dynamics SL 2011 SP 1 or later. (2) Microsoft Dynamics CRM 2011 must be installed or a subscription to Microsoft Dynamics CRM Online or a Partner hosted deployment must be active.

For additional details or support, contact your Microsoft Partner or, if enrolled in a support plan directly with Microsoft, you can enter a new support request to Microsoft Dynamics® Technical Support from Customer Source or Partner Source under Support >> New Support Request.

To learn how to use Microsoft Dynamics CRM to benefit your business, buy the book, Introduction to CRM: Sales and Marketing, by author Jon Capps, published by Accolade Publications, Inc.

Microsoft Dynamics Webcast 1/24/2012: Customer Relationship Management (CRM) is not just for sales anymore, it is for finance and operations too!

Everyone knows that Customer Relationship Management (CRM) can help sales, marketing, and service professionals close sales faster and serve customers better. In this webcast we will show you how Microsoft Dynamics CRM can help your accounting and finance people improve their performance. Watch how integrating processes that involve both sales and accounting, can increase the speed of sales, receive cash faster, and spend less time sending data back and forth between departments, so you can spend more time improving the bottom line.

Starts: Tuesday, January 24, 2012 10:00 AM, Pacific Time (US & Canada; GMT-08:00). Duration: 1 hour.

Presenter: Bill Hoffman, Partner Account Manager, Microsoft Corporation

For more information and to register...

Video: Discover the Benefits and Features of the Dynamics CRM Connector

Combining relational data from Dynamics CRM/xRM and transactional data from Dynamics ERP via the CRM Connector can create a competitive advantage for Microsoft Dynamics customers. Watch this video* to learn more...


To learn how to use Microsoft Dynamics CRM to benefit your business, buy the book, Introduction to CRM: Sales and Marketing, by author Jon Capps, published by Accolade Publications, Inc.

*Source: Microsoft Dynamics and PythagorasCRM via YouTube

Android Users Can Access Dynamics CRM on Mobile Devices

Users of Microsoft Dynamics CRM who want to access their CRM information on mobile Android devices can do so with the free Android app "Resco MobileCRM" available now on the Android Market. According to the description for Resco MobileCRM on Android Market:

Resco MobileCRM is a mobile client that works in the disconnected mode with a capability of synchronizing local data with Microsoft Dynamics CRM on-demand. The app is suitable for sales and service force that uses Dynamics CRM and needs to have access to the CRM data on the go. The app offers activities, access to customers, contacts, orders, invoices, products, cases etc. Mobile user can use filters for each view and sort the CRM data. Moreover, there is a map integration to visualize customers on the map or access the web directly from the app. The app needs to be synchronized with Microsoft Dynamics CRM server (2011: online, on premise or 4.0) to show user's data.

As of the publication of this article, this mobile application has an average rating by users of the application of 4.3 at the Android Market.

Visit the Android Market and search for "Mobile CRM" to learn more.

Accolade Publications, Inc., does not recommend or endorse this product. This information is shared merely as a courtesy for our readers.