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News From Partners

Pay Attention to Your Customers

If you want to keep your customers, pay attention to their needs!

It sounds like a simple thing and quite obvious. But all too often I have heard of partners that seem to ignore what is going on at the customer sites. The customer gets hurt, looks for a replacement partner, and the partner looses.

I get calls quite often about issues end users are having with their partners. I encourage the end user to call the partner directly and discuss the issues. There are times where simple mistakes are made and frequently the owner of the practice needs to know what is happening. Sometimes, the problems start from the top.

One of the worst cases I heard recently involved a version upgrade. The partner designated a specific individual to perform all of the upgrades. On the surface, this is a good practice as there are some special issues that arise only during upgrades. Having one person well qualified in performing the upgrades and addressing these issues frequently makes the upgrade experience much less painful for the end user firm. But in this case, the opposite was true.


InterDyn - CFO Consulting hires new consultant Krystal Heffley

Krystal comes to InterDyn-CFO Consulting for the purpose of expanding and enhancing our Microsoft Dynamics NAV base clients. She joins our team with over 7 years prior experience as a Microsoft Dynamics NAV consultant where she performed, needs analysis, project management, implementations, and end-user training.

With an extensive background in accounting operations, strong work ethic and a Microsoft Certified Business Management Solutions Specialist (Microsoft Dynamics NAV) certification, she has the ability to handle Financial Management, Inventory Control and much more. Krystal holds a BS in Business Administration in Accounting from the Shippensburg University of Pennsylvania. She and her three children are new residents of Orlando Florida.

Steve Lublin, President of InterDyn - CFO Consulting says, "Krystal adds value to our team with her strong Microsoft Dynamics NAV expertise which will allow us as a company to achieve our goal of expanding and offering more products and services.

InterDyn - CFO Consulting is a leading Microsoft Gold Certified Partner dedicated to the implementation, training and support of the Microsoft Dynamics line of products including Microsoft Dynamics GP (formerly Great Plains), Microsoft Dynamics CRM and Microsoft Dynamics NAV (formerly Navision) as well as Microsoft based business intelligence (BI) solutions. InterDyn – CFO consulting has two offices located in Orlando and Tampa.