Jon Capps, Accolade Author

Jon Capps, Sr., has been a professional consultant in the computer field for over thirty years mostly in the Dallas and Ft. Worth area. He has been a Microsoft Certified Trainer for the last three years and has specialized in Microsoft Dynamics CRM (Customer Relationship Manager) since version 1.2. He has worked as a developer, mentor and trainer and often travels to various clients across the United States.

The last program he designed and developed converted a Crystal Report file to a SQL Reporting Services file. Prior to this effort, he focused on building web-based systems that were both reliable and redundant. His passion is designing solutions and then developing the hardware and software to bring it to life.

Currently, Jon is working on implementing CRM systems for a variety of clients : manufacturers, call centers, non-profits, and Microsoft Partners. Jon has developed training materials for various clients concerning their implementation and describing their customizations.

Citations and Awards

» Microsoft Certified Trainer

» Microsoft Certified Professional

» Microsoft Certified IT Professional – Dynamics

Books Published by Accolade Publications, Inc.

Introduction to CRM: Sales and Marketing by author Jon Capps published by Accolade Publications, Inc., walks the user through the Microsoft CRM Sales Management module for Microsoft Dynamics.

Contact Information

Connect with author Jon Capps...
http://www.linkedin.com/pub/jon-capps/9/7b1/b51